Terms of business
Definitions
Hire of outfit
Prices
Your deposit
Return of outfit
Our responsibilities
Trading name
Definitions
"You" means the customer hiring the outfit
"We" or "us" means Swellegant Maternity Hire
"Outfit" means any item(s) of clothing or any accessory that you hire from us
"Damage" includes rips, tears, stains, burns, split seams or missing parts
Hire of outfit
Period of hire
The standard hire period is four days, this means that you would be able to receive the outfit before a weekend and return it after the weekend. If the outfit is not returned on the last day of your hire period, we shall be entitled to charge an additional daily rate equal to 20% of the quoted hire fee.
Cleaning
We will clean the outfit after your use, so you do not need to get it cleaned before returning it to us. However, any permanently soiling or staining which cannot be removed by normal washing or dry cleaning will be treated as damage.
Damage you cause
You will be responsible for any damage caused to the outfit during the period of hire, up to the amount of your deposit. If you receive the outfit and it is damaged on arrival, please let us know immediately and we will not charge you.
Prices
Hire price and payment
The price for the hire of the outfit is set out on our website. Payment of the hire price and the deposit (see below) must be received prior to collection by or delivery to you of the garment. At the moment we do not accept credit cards, so please bring cash or a cheque with a cheque guarantee card. If a garment is popular, we may ask for payment when you reserve an item in advance.
Cleaning included
The quoted price includes the cost of having the outfit washed or dry cleaned after its hire.
Delivery
The quoted price does not include postage as we envisage that many of our customers will be local and will want to try on the outfit and will not need delivery. As a result, we have not quoted a price that is inclusive of delivery. In addition, some of our items are not suited to postage as they may crease significantly.
However, many of our outfits can be posted and if you would like us to do so, please contact us and we can confirm the postage costs.
Your deposit
Amount of deposit
As well as the hire fee, we will ask you for a returnable deposit to cover damage or non-return of the outfit. The amount of the deposit may depend on the value and condition of the outfit and the number of items hired. We will discuss an appropriate deposit with you when you confirm your booking. We usually take the deposit by cheque which is not cashed unless the outfit is not returned or is returned damaged. The deposit must be paid at the same time as payment of the hire fee, prior to collection or delivery of the outfit. Upon return of the undamaged outfit, the deposit cheque is destroyed.
What we can deduct from your deposit
We will only be entitled to take from your deposit an amount equal to the cost of repairing the damaged item or its residual value if less. We will never ask for more than your deposit.
Notification
If we receive the outfit back damaged and you have not notified us, we will contact you promptly to notify you of the damage and our proposal in relation to the retention and/or return of your deposit.
Return of outfit
Outfits can be returned in person or by post. If returning by post, please ensure that it is suitabled packaged in a box or strong paper to avoid damage in transit. You are responsible for the cost of return postage and any damage caused in transit due to insufficient packaging.
Our responsibilities
Condition of outfit
In consideration for the hire fee, we will provide you with the outfit. If you have seen the outfit in person prior to hire, we will provide the outfit in the condition as seen. If you have not seen the outfit in person, we will provide the outfit in a fit condition to be worn.
Unsatsfactory condition
If you are not satisfied with the condition of the outfit when you receive it, please notifiy us immediately and return the outfit to us and we will return your hire fee and deposit. If we have charged you with postage for delivery, we will not return the postage charge.
Limits on liability
Our liability to you will be limited to the amount of the hire fee you have paid to us. We do not accept any other liability to you for any reason, other than those liabilities that cannot be excluded or limited by law.
Trading name
Swellegant Maternity Hire is the trading name of Isabelle Page, 45 Lower Street, Stansted CM24 8LN.
